We Design, make and 100% Guarantee our Products
As part of our extensive research and development program each product undergoes months of rigorous testing in the field and competition with high energy dogs of all types before it becomes available for sale. Our customers are our partners in product selection and design. We listen to your feedback and your reviews to assist us in continually advancing our products. We are confident that you will be happy with your purchase and we continually test what we sell.
Our 100% satisfaction guarantee is our solid commitment to you that if any product is defective or we made an error we'll offer a hassle-free replacement or refund. What we cannot guarantee is damage from tearing, shredding, ripping, chewing et al that a dog's teeth might impart. We will, however, provide a one-time replacement if you're not fully satisfied with how our materials stand up against your dog's chompers (you pay the shipping).
Provided your dog isn’t allowed to chew our toys, they are built to take abuse. Our tug toys are meant for interactive tugging between you and your dog only. We strongly recommend that you do not allow your dog to play with the toy after interaction has ended. If you let your dogs use it as a chew toy, it will be destroyed.